Returns Policy Your rights to return goods are protected under
the EU Distance Selling Directive which can be found at
Return Policy Details:
Please Contact us for any returns
Item must be returned within: 14 Days of receipt.
All refund will then be issued within 30 days back to the original payment method.
For items such as Metal vertical planfile cabinets
and Metal Horizontal planfile cabinets
a 25% admin fee applies when returning items which are not faulty.
This is because these items are made to order and painted
to the customer requirements.
All back ordered and special order items are charged at the time the order is placed.
This proviso does not apply to custom made or special order items.
When confirmation of order is received, this is to indicate that we have received your order.
It does not indicate that a contract exists between us.
We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice.
We have included this term to protect us in the case that a mistake has been made in pricing,
we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason.
In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
Shipping And Handling Shipping charges are calculated based on weight and volume.
They will appear as a separate charge on the checkout page.
Delivery Schedule Orders Most items are available from stock normally for next day delivery.
Orders will usually be received within 3 working days.
Back Orders If your item is not in stock, we will back order for you.
You will always be emailed with the option to cancel your order if you would rather not wait.
Tax Charges For all orders VAT of 20% will be added
Credit Card Security When the order is placed at our website,
credit card numbers are encrypted using 128 bit encryption.
They are only decrypted after they reach our computer.
They are not held in clear text on any web site.
Guarantee We guarantee your satisfaction..